A
number of people have been complaining about a buzzing sound or
background static. The problem is most common through the speakers, but
can be heard when using headphones as well. Some people report hissing
through the headphones when
listening to music, especially noticeable
during gaps in the audio. Others are reporting popping sounds from the
speakers, most noticeably after notifications come in. There is also
hissing for some
during voice calls, and stuttering during audio
playback.
It’s not clear whether this is a hardware or software issue. Some
people have returned their handsets for replacements and report the
exact same problem occurring on the new one as well.
Workarounds: You may not be able to get rid of the
problem entirely, but you can reduce it by turning off Beats Audio via
the gear icon in the Notifications panel. Some people report that having
NFC turned on makes it worse as well, so turn that off, too.
Possible solutions:
- There might be a software update eventually that will address this issue, but HTC hasn’t confirmed the problem, so there’s no guarantee.
- You can try getting a replacement handset in the hope that it’s a hardware issue and the new one won’t have the same problem. There are plenty of people reporting that they have no audio issues with their HTC One handsets. Contact HTC, your retailer, or carrier to report the issue.